Terms & conditions
Tickets for performances at the Hyde Park Picture House are sold by Leeds Heritage Theatres Ltd. (company reg. no: 00978161, charity reg. no: 500408, 46 New Briggate, Leeds, LS1 6NZ) on behalf of distributors, promoters and event organisers.
The Management of Leeds Heritage Theatres reserve the right to:
- Refuse admission to the premises and any of its venues
- Request any ticket holder to leave the venue, and take appropriate action to enforce this right
- Cancel a performance, substitute an alternative film or vary the time of an exhibition if forced to do so by circumstances beyond our control.
Age guidance & children’s tickets
Purchasers of tickets must observe the conditions of the British Board of Film Classification (BFC) certificate for the film being shown. The Management has a legal obligation to refuse admission to any person, who in the opinion of the Duty Manager, is under the minimum age required for "15", or "18" Certificate films (including children in arms). Proof of age may be required in certain instances. For more information about certification please visit bbfc.co.uk.
Children under 8 years must be accompanied to the cinema by an adult at all times to watch any film, and children under the age of 12 are not admitted after 7pm unless accompanied by a parent or guardian.
Babes in arms under the age of 1 year are admitted to "U", "PG" and “12A” films on the understanding that they will be asked to leave the auditorium should they cause disturbance to other customers. Proof of the child’s age is required (birth certificate). Weekly BYObaby screenings are specifically for parents / guardians with babes in arms and may include films rated “15”.
Reduced prices for children under 15 years apply to "U", "PG" and "12A" Certificate films only.
If you purchase tickets via a third party then your terms and conditions regarding refunds or exchanges are with the agent and not with Leeds Grand Theatre & Opera House Ltd. We are unable to amend cinema bookings made by agents.
Booking fees are 50p per ticket are applied to online and telephone transactions. Customers purchasing film tickets in person at the cinema do not pay booking fees.
Concessions and discounts
For all our standard film screenings, concession tickets are available for students, children under 15, senior citizens and claimants for benefits. Proof of status and identity will be required.
Concessions/discounts are agreed for special events on a case by case basis.
We reserve the right to check proof of eligibility at any point and entry to the cinema will be refused if you are found to have purchased a concession you are not entitled to.
Advance booking & delivery
Tickets purchased in advance either over the phone or via the internet will be available for collection from the cinema. We do not post out tickets.
Under normal circumstances cinema tickets once purchased are non-refundable however we are happy to accommodate exchanges where possible if contacted more than two hours in advance of the advertised screening time.
Reselling of tickets for profit
Tickets may not be offered for resale by anyone at a premium. Resale or attempted resale for profit is grounds for cancellation without refund or notice.
We reserve the right to change the price of any ticket without prior notice to customers. Tickets will be sold at the current Box Office rate at the time of booking.
Whilst at the cinema
Our staff are here to enhance your experience and to ensure your safety. Please follow any guidance they give in relation to your and others comfort and safety.
Our feature films start approximately 15 - 20 minutes after the advertised programme time.
Some events with guests or accompanying speakers do not feature trailers.
The cinema reserves the right to refuse admission to latecomers.
Please turn all mobile phones off when entering the auditorium.
Smoking, including the use of electronic cigarettes, is not permitted anywhere inside the cinema.
Photography and filming
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any film screening is strictly prohibited. Customers repeatedly trying to take photographs will be asked to leave.
On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. During such times noticed will be on display informing you of this activity. Unless you notify any of the cinema's staff otherwise, you consent to being included in and to the exploitation of such photographs and recordings without payment.
We do not operate allocated seating at the cinema.
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
The Hyde Park Picture House reserve the right to carry out random bag checks where necessary
Externally purchased refreshments can be brought into the cinema with the exception of alcohol and hot food. The management reserves the right to confiscate hot food and alcohol which is brought on to the premises, in which case these items will be returned to you at the end of the performance.
As part of Leeds Grand Theatre & Opera House Ltd, we are registered with the Fundraising Regulator and follow their Code of Fundraising Practice.
For details of this code, and the work of the Fundraising Regulator, visit fundraisingregulator.org.uk.
Anyone wishing to make a complaint regarding fundraising in connection with the Leeds Grand Theatre & Opera House Ltd should write to the Head of Finance at 46 New Briggate, Leeds, LS1 6NU, or email firstname.lastname@example.org, marked for the attention of the Head of Finance. A response will be provided within then working days. If a complainant feels the response is unsatisfactory, the complainant may contact the Fundraising Regulator.